FAQ's

Passwords are case sensitive. Click the 'forgot my password?' link on the login screen and the system will send you an email with your account information. If you are still having issues click 'contact' for assistance. Technical support is available through email, and live chat options during business hours.

You can access online learning product from a desktop, laptop, tablet or mobile device. You should test your web browser to ensure your system is compatible. It is recommended that you use a high speed/broadband internet connection, a PC with Windows, and Google Chrome, Mozilla Firefox, or Internet Explorer 9.0 or higher. If you are using a Mac, please use Google Chrome or the Safari web browser.

Each of the online learning product includes a certificate of completion. When you have completed your mandatory requirements, you will immediately be able to download/print a certificate of completion which states your name, the date of training and expiry.